Assistant Manager - IT

The Walt Disney Company | Star
Kolkata, West Bengal. Kolkata, West Bengal [WB]
Company Details
Star India has defined the Indian media landscape for more than 30 years, and today is one of the country’s leading media conglomerates, reaching around 700 million viewers a month on TV across India and over 100 other countries. Star India’s channel portfolio cuts across general entertainment, films, sports, infotainment, kids, and lifestyle content across eight languages. The network generates over 20,000 hours of content every year and broadcasts 70+ channels, reaching 9 out of 10 C&S TV homes in India. The Star Sports network is one of the leading sports networks with 17 channels in its bouquet. It is home to a number of leading domestic and international sports and is making quantum leaps in transforming sports in the country, helping India become a multi-sporting nation. Disney+ Hotstar, India’s largest premium streaming platform has changed the way Indians watch their entertainment - from their favourite TV shows and movies to sporting extravaganzas. With the widest range of content in India, Disney+ Hotstar offers more than 100,000 hours of TV Shows and Movies in 8 languages, regional and national News, and coverage of every major global sporting event, including the IPL. The company is present in the Indian movie production and distribution space through Fox Star Studios. The studios is also responsible for the marketing and distribution of its Hollywood slate in the country. For more details visit us at
Job Details
Assistant Manager - Distribution Customer Care:




  • Review of pre-signal request by self-declaration or audit report (which includes checking for adherence for TRAI schedule III requirement & validation of audit report as per audit manual)
  • Prepare list of queries from review of report & liaise with DPOs, auditors, sales account manager and legal team to seek clarification and explanation on queries.
  • Transport stream recording & analysis to check number of CAS operational in headend, unencypted channels & channels with wrong descriptors. Collaborate with Anti-piracy, Audit & sales team to protect content & revenue leakage
  • To ensure channel reception issues at DPO’s headend are resolved with minimum channel down time & retrieval of defective inventory
  • Preparing field data for new channel launch / satellite migration / IRD swapping, tracking of inventory dispatch, coordinating with sales & DPO to complete the project within the stipulated target time
  • Support in resolving viewer’s channel reception issues in collaboration with DPO & BTO
  • Communicate with DPOs regarding planned maintenance activity & implementation of additional event-based audios on Sports channels
  • Liaise with legal & litigation team and provide required information & support
  • Ensure proper compliance with the various regulatory provisions and corporate governance policies.
  • Visit DPO location for Audits & specific technical requirement



  • Pre-signal request are validated within the stipulated timeframe
  • Resolution of DPO complaints & retrieval of defective inventory within TAT
  • Analysing the TS recording within TAT
  • Qualitative analysis of the assigned activity



  • BE with cable distribution / IPTV / DTH background



  • Possess skills to conduct technical audits & resolve DPO complaints
  • Proficiency to identify various forms of piracy & the source of piracy
  • Strong people management, project management and good verbal & written communication skills
  • Should be diligent with attention to details
  • Proficient in MS Excel



  • Must have good interpersonal skills and be a team player
  • Positive attitude, good communication
Qualification BE with cable distribution / IPTV / DTH background
Salary As per Norms
Employment Type Full-Time