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Senior Manager - IT

IT/Software
CTS
Kolkata, West Bengal.
8 - 12 years
Kolkata, West Bengal [WB]
Company Details
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job Details
Description
INTEGRATED INCIDENT RESPONSE LEAD - GLOBAL BUSINESS RESILIENCE:
Roles and Responsibilities:
  • Work in collaboration of business stakeholders to develop Crisis Management Protocols, Business Continuity Plans, and Emergency Response Plans, for the basic business processes and operations functions.
  • Work in collaboration with IT teams to develop Disaster Recovery plans, for the basic business technologies they support, including applications, infrastructure platforms, and physical locations with critical assets such as data centers.
  • Lead stakeholder engagement and participation in crisis management.
  • Provide support and recommendations over activities and ensure adherence to regulatory requirements.
  • Work closely with the Governance & Risk Management team.
  • Support the development and implementation of the Global Business resilience strategic approach to Operational Resilience.
  • Support Resilience team to plan coordinate & prepare for regulatory engagements.
  • Serve as the primary interface for business continuity and resilience for senior leadership, regional stakeholders.
  • Lead incident, crisis, continuity & recovery activities for the respective region/localities.
  • Drive operational and business resiliency efforts as part of a consistent global initiative.
  • Monitor, respond to, manage, and escalate (where appropriate) all incidents, crises and business continuity events and act as the subject matter expert to coordinate directly with impacted businesses and operations teams
  • Assume a strong supporting role and at times leadership role in response and recovery activities during business interruption events.
  • Coordinate and oversee Crisis Management procedures and emergency action plans both at facilities and at the Corporate level to ensure a state of readiness and preparedness for crisis management.
  • Responsible for oversight and implementation of the global GBR program, as dictated by leadership, including but not limited to, driving consistency of GBR efforts, maintenance, continuous improvement, training, and adherence to all applicable policies and standards.
  • Coordinate regional level exercises with GBR leads and local incident management teams.
  • Track, manage, and close issues identified by exercises, reviews, audits, and incidents.
  • Develop and drive compliance of a standardized metrics collection and reporting cadence for GBR
  • Responsible for interacting with, and influencing, employees at all levels and in all functions of the organization, including senior leadership. Must be able to grow and foster strong relationships with employees across functions and geographic locations within their respective region
  • Provide support for the Cognizant’s corporate security program within the region as required
  • Manage and complete projects as and when assigned by GBR leadership
Qualifications, Skills & Experience:
  • Bachelor's Degree or equivalent.
  • Minimum of 5 years of Business Continuity Planning hands-on experience, including conducting Business Impact Analysis, Risk Assessment and tabletop exercises
  • Broad knowledge of Business continuity principles and practices
  • Outstanding analytical and organizational skills
  • Strong bias for action and ownership
  • Ability to work cross functionally and delivery results
  • Proven experience with ISO 22301 or similar business continuity standards
  • CBCP, ISO22301 / ISO27001 Lead Implementer or Lead auditor certification considered a plus
  • Knowledge of IT Disaster Recovery concepts. Cloud knowledge would be advantageous
  • Basic understanding of data backup, recovery etc.
  • Excellent communication skills and ability to present ideas clearly and effectively
  • Strong written and oral communication skills are a must have
  • Logical and efficient approach to problem solving
  • Ability to effectively prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Strong project management skills
  • Has a "can do” attitude
  • Positive thinker
  • Demonstrated ability to work independently and to manage multiple tasks and responsibilities
  • Comfort working in an extremely fast-paced environment
Qualification Bachelor's Degree or equivalent.
No Of Openings 1
Salary Attractive Salary
Employment Type Full-Time